FREQUENTLY ASKED QUESTIONS
We hear it a lot, and it’s simple really… be wise owl with your trees elm… or leaves or herbs or whatever you’re legally allowed to have in your state.
In a word, affordable. We don’t over charge for shipping to increase our margins. Most domestic orders ship for just a couple bucks, and international shipping is a flat rate of 8.99 USD
Yes, always. There will be no way to know the contents of your package until it’s opened. The shipping label will have your address, as well as ours which says “e&o”. There’s no mention of vapes or vaporizers.
We process and ship orders every day except Sunday! This helps ensure your package is delivered in 2-4 business days. If you want rush shipping, you can purchase it at the checkout page.
We ship from our warehouse in Phoenix, AZ, USA
We’ll send tracking to your email likely the day you order, or within 24 hours (except on Sundays).
We use USPS. They are generally quite fast for us and also affordable, so we can pass those savings onto you!
Yes indeed. We’ll ship to most countries in the world. All international shipping is a flat fee of $8.99 USD. International shipping time usually takes 7-10 days depending on how long customs takes to process your package.
Absolutely. Your bank or credit card statements will say “elm&owl”. There will be no mention of vapes or vaporizers.
No. We’ve tried, but they don’t like this industry. They don’t allow any vaporizer related transactions.
We accept ALL credit, debit, and gift cards.
We offer a 1 year limited warranty from the date of retail purchase by the original owner.
WE WILL COVER: Any physical defects that arise & are claimed within the warranty period. We honor to fix it or replace it with a new one.
WE WON’T COVER: Any special, consequential or incidental damages by the use or misuse of the products. We will not be held responsible for any damage caused by inappropriate, incorrect or improper use of the products.
You can send all returns for a full refund to our office at:
e&o
244 N Country Club Dr Ste 209
Mesa, AZ 85201
Please get in touch with us before any returns so we can help you!